PRODUCTS

What format are the short films available in?
What is the resolution of your short films?
Will your videos work with the presentation software I use at my church?

PURCHASING

What rights do I have to the media I purchase?
Can I make copies of the films I download?
Can I call and place an order?
What methods of payment do you accept?
My credit card was denied, what do I do?

DOWNLOADING

How do I access my download links?
My download didn’t work the first time. Can I try it again?
What if my download link expires before I get the chance to download what I ordered?
How long will it take to download a video file?
How do I open a .ZIP file?
I have downloaded a video, why won’t it play correctly in my player?

GENERAL QUESTIONS

How can I contact Deidox?
Do you accept story ideas?
Why do you charge for these videos?
How many Deidox shorts do you hope to do?
Where does your funding come from?

 

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PRODUCTS

What format are the short films available in?

The videos are available in 3 file formats:

1. MPEG1 – this is a very universal file format. MPEG1 most likely works in your computer’s default media player .

2. MOV – This is Quicktime’s high resolution, H.264 file format. We offer films in both SD and HD resolutions. You must have Quicktime 7.0.1 or later to play this file, which is available for free at www.apple.com/quicktime.

3. Low-Res – Our personal (low-res) downloads utilize M4V files, which are optimized to play in iTunes and are iPhone or iPod compatible. M4V files are playable anywhere a Quicktime MOV file is playable (itunes, VLC player, etc).

What is the resolution of your short films?

We offer 3 versions of the short films depending on use of the product:

1. SD version is 800×600
2. HD version is 1280×720
3. Low-Res is 480×270

Will your videos work with the presentation software I use at my church?

We encode our media into formats that can be played in the most popular presentation programs used by churches today. If you’re looking for a program to use, we suggest the following as starting places for your search:

LiveWorship – PC & Apple www.liveworship.com
MediaShout – PC only www.mediashout.com
ProPresenter – Apple only www.renewedvision.com/

PURCHASHING

What rights do I have to the media I purchase?

We sell two separate licenses to customers:

1. For church use: Groups larger than 10 people (includes churches, youth groups, schools, and other organizations): You are free to screen the videos in your church or event if you purchase this license; but you cannot broadcast any of our products on television, the internet, or use them in other films without written permission from Deidox, LLC. You may not duplicate them or burn DVDs. Please contact us for special rates if you would like to make copies available to your congregation or group.
2. For individual use: You are free to use the videos for your personal use if you purchase a version with this license; but are not allowed to copy, re-distribute or sell them in any way. Please do not share or screen the film with large groups without the appropriate license.

The posting of these videos on social media sites like Youtube, Facebook, Godtube, and MySpace is strictly prohibited. Deidox, LLC holds all copyrights to anything purchased or downloaded from our site.

Please carefully review the Terms and Agreements before making your purchase.

If you have any questions regarding this issue please contact info@deidox.com

Can I make copies of the films I download i.e. for small groups in my church to use?

Special bulk licenses are available for groups who want to distribute copies of the films within their ministries. Please contact info@deidox.com for more information.

Can I call to place an order?

Unfortunately, at this time we do not provide an opportunity to order over the phone. All of our orders are done through digital downloads purchased through the Deidox website. If you have a special request you can contact us through info@deidox.com

What methods of payment do you accept?

We accept Mastercard, Visa, Discover & American Express.

My credit card was denied, what do I do?

Check the following:

1. Make sure that you enter the right card number.
2. Make sure you are entering the right security code found on the back of your card.
3. Make sure your card hasn’t expired.
4. Make sure that the billing address entered is the same as the one in your account.

If all this doesn’t work, try a different card. If you are still having difficulty downloading you purchase, please contact us at info@deidox.com

DOWNLOADING

How do I access my download links?

After completing the payment process a link is provided to access your account. This account link is also sent to the email address you provided during the purchase process.  You can download your film(s) by accessing your account at any time.

My download didn’t work the first time. Can I try it again?

Yes.  There is no limit to the amount of times you can download your film(s).  You can access your account at anytime and the film(s) will be available for download.  If you are having problems, please contact us at info@deidox.com and we will make sure the link is active and working correctly.

What if my download link expires before I get the chance to download what I ordered?

The download links do not expire.  If there is a problem, make sure that the download did not get cut off early. Sometimes because of either the internet connection or computer, files get cut short. Try downloading again.  The church use files are all larger than 200 megabytes each film.??  If you are certain that the entire file downloaded, then the issue is likely with the program you are trying to play the video in.  We recommend Quicktime or the VLC media player.

How long will it take to download a file?

The Deidox short films were encoded at the highest possible quality while keeping their size small enough to download.  The largest files are around 250MB.  A download could take 15 minutes depending on your internet connection. (Please Note: if you have a 14.4 kbit/s dialup modem, the download will probably take days or weeks. This is not advisable.)

How do I open a zip file?

Once your file has finished downloading, double click on it and your computer should open it automatically.  If not, you may need to download one of the free programs listed below:

1. Stuffit Expander – PC & Apple – www.stuffit.com/mac/expander/index.html
2. Winzip – PC only – www.winzip.com

I have downloaded a video, why won’t it play correctly in my player?

Try updating your media player to the most current version. If that doesn’t work, try one of these players:

Quicktime
VLC Media Player
Windows Media Player

GENERAL QUESTIONS

How can I contact Deidox?

The best way to contact us is by sending an e-mail to info@deidox.com

Do you accept story ideas?

YES! We are always searching for stories to tell. If you have an idea or lead, please send it to stories@deidox.com

Why do you charge for these videos?

Our hope is that the creation of high quality short films about an active God can be a self-sustaining process rather than relying on donations. The goal is that the sale of these Deidox films will allow us to make more Deidox films in the future. At first we considered doing Deidox as a non-profit undertaking, but felt that ultimately if we are going to be able to make dozens of films then it makes more sense to charge for the Deidox short films.

How many Deidox shorts do you hope to do?

We would love to tell as many of these stories as possible. Dozens, ideally. These are the types of stories we’re passionate about finding and telling, so to be able to make more is our prayer.

Where does your funding come from?

A saint. (A private investor who believed in the Deidox vision.)